> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.widebundle.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# My other discount doesn't work properly with WideBundle

Having trouble combining WideBundle discounts with your Shopify discounts? Let's understand how they work and how to fix this.

## How Shopify Discounts Work

Shopify has three types of discounts:
1. **Product Discounts**
   - Applied directly to products
   - Limited to one per product
   
2. **Order Discounts**
   - Applied to the entire order
   - Limited to one per order
   
3. **Shipping Discounts**
   - Applied to shipping costs
   - Limited to one per order

💡 **Example**: At checkout with 2 products, you could have:
- $5 OFF on each product (product discount)
- $5 OFF the total order (order discount)
- $5 OFF shipping (shipping discount)

## Why Your Discounts Aren't Combining

There are two possible reasons:

1. **Discount Type Conflict**
   - WideBundle uses product discounts
   - Your Shopify discount is also a product discount
   - Products can only have one discount

2. **Combination Settings**
   - Your Shopify discount might not be set to combine with other discounts

## How to Fix It

### 1. Check Your Discount Type

1. Go to Shopify dashboard and click "Discounts" in the left panel

![](https://storage.crisp.chat/users/helpdesk/website/59d08aea42fadc00/image_5r4b5o.png)

2. Find your discount in the list

![](https://storage.crisp.chat/users/helpdesk/website/59d08aea42fadc00/image_1f7awub.png)

3. Check the discount type

![](https://storage.crisp.chat/users/helpdesk/website/59d08aea42fadc00/image_1qq1azg.png)

If it's a "product discount", you'll need to change it to an order discount to work with WideBundle.

### 2. Check Combination Settings

1. Open the discount in Shopify

![](https://storage.crisp.chat/users/helpdesk/website/59d08aea42fadc00/image_11rlra.png)

2. Scroll to the "Combinations" section

![](https://storage.crisp.chat/users/helpdesk/website/59d08aea42fadc00/image_1jbkfyh.png)

3. Enable combination with product discounts

![](https://storage.crisp.chat/users/helpdesk/website/59d08aea42fadc00/image_13q9xvh.png)

## Final Steps

After making these changes, your discounts should work together properly.

Need help? Contact our support team through the chat widget! 🎉

> 💡 **Pro Tip**: When creating new Shopify discounts, consider using order discounts instead of product discounts to ensure compatibility with WideBundle.