• The app tells me that I'm going to reach the 100-variants limit!

  Wide Hello to you! 😁 While setting up your offers, you come across the error "You can't exceed 100 variants". Unfortunately, this can happen, here's how to do it. If you prefer to have the explanation in video you can watch it below 👇 How WideBundle works To understand the problem you first have to understand how WideBundle works On Shopify you can't cumulate promo codes and that's one of the reasons we createPopular

• I have the message "Synchronization lost" on my product in the app

  Wide Hello to you 😁 Did you notice on your dashboard that you have the message "synchronization lost" on one of your products? This means that the variants on Shopify are no longer synchronized with the variants on WideBundle. This can happen in case you redo your variants directly from Shopify without going through the offer creator. It can also happen in some cases where WideBundle can't creatPopular

• When adding an offer to the cart the quantity remains at 1!

  Wide Hello! 😁 You have set up offers and when adding to the cart, the quantity always stays at 1 even if you have multiple products. To begin with, this is completely normal! If you prefer a video for the explanation you can watch it below 👇 For the others you can read our article The explanation In order to understand, you have to know that on Shopify you can't cumulate promo codes. So if you offer a discountSome readers

• WideBundle doesn't appear on my product page!

  Wide Hello! 😁 You just set up WideBundle and when you check on the product page, the application doesn't appear? Before going any further, make sure you have followed our tutorial to use WideBundle by clicking here. Now let's see all the possible reasons for this problem 👇 1) You are looking at your site in the Shopify theme editor. The Shopify theme editor allows you to edit your theme but WideBundleFew readers

• My side cart or cart drawer doesn't open with WideBundle

  Wide Hello 😁 You have a cart that opens on the side on your theme but WideBundle doesn't open it. Let's see together in this article the possible reasons. 1) WideBundle has not been configured to open the cart on the side The first possible solution is that you haven't enabled the side cart on WideBundle. So let's see how to do it: From WideBundle, click on Settings in the top menu In the sections on the left click on Add to Cart Button. Change the redirection of thFew readers

• My prices are multiplied by 1000!

  Wide Hello to you! 😁 You are using WideBundle and your prices are now multiplied by 1000! Don't panic, it's not that bad! This happens a lot when you use a currency converter. When you have a price, it can be with a comma or with a dot For example: 50.00€ or 50,00€ For the currency converter, the comma can be used to designate thousands and the dot to designate hundredths. But sometimes it's the opposite! So if your price has the wrong separator, then the converter will think that theFew readers

• WideBundle doesn't appear on my homepage!

  Wide Hello to you 😁 Have you noticed that WideBundle does not appear on your homepage but does appear on your product page? Here's how to fix it! 1) The solution Go to the app dashboard and scroll down until you find your product. Click on the three dots Click on Edit Offers ! (https://sFew readers

• I have lost my SKUs !

  Wide Hello to you! 😁 You have configured offers on WideBundle and your variants have been replaced, therefore, you have lost your SKUs This is completely normal! How WideBundle works To understand the problem you first have to understand how WideBundle works On Shopify you can't cumulate promo codes and that's one of the reasons we created WideBundle. Unlike other bundle apps, WideBundle doesn't use Shopify's promo code system to create offers. So this allows you to offer discountsFew readers

• My prices below the title are displayed twice!

  Hello! If you have your prices displayed twice like this : It's because WideBundle has some problems with your theme. So here is what you can do: Click on Settings in the top menu on WideBundle Click on General Settings on the left (https://storage.crisp.chat/users/helpdesk/website/59d08aea42fadc0Few readers

• My variants were deleted when I configured WideBundle!

  Hello! You have suddenly noticed that WideBundle has completely deleted your variants Introduction This is normal! WideBundle needs to replace the variants to create the offers. To understand how WideBundle works I invite you to read this article 👉 How WideBundle works And if you want to recover your old variants, follow this tutorial: How to recover my old variants? Open the WideBundle application SFew readers

• The checkout displays "It's not possible to ship this order" and I can't order my product

  Wide hello! Your checkout displays "It is not possible to ship this order" when you try to purchase your product with WideBundle offers? It's probably because you messed with the shipping profiles when you set up your store. Here's how to fix the problem 👇 Click on Settings in Shopify (https://storage.crisp.chat/users/helpdesk/website/59d08aea42fadc00/image1amoi0aFew readers

• Dsers told me I can't save the mapping!

  Wide Hello! If you are setting up your Bundle Mapping on Dsers and when saving you get an error message like this 👇 Follow this little procedure: Click on Basic Click on the trash icon to remove the supplier of the Basic mapping (https://storage.crisp.chat/users/helpdesk/website/59d08aea42fadc00/imFew readers

• My compare-at prices disappeared for europeans countries!

  Wide Hello! Have you noticed that your compare-at prices have disappeared and yet they exist on Shopify and WideBundle? Usually they are gone only for European countries. This is due to a new Shopify feature that automatically disables the compare-at prices for European countries due to a new regulation. Let's see how to put them back: Open the Shopify settings Open Shopify Market (https://storFew readers

• My upsell app doesn't work with WideBundle!

  Wide Hello! In this article we will see why your upsell application doesn't work with WideBundle. I want to make it clear that we are talking about an upsell application that appears after clicking on the add-to-cart button Before you start Make sure that your upsell application works without WideBundle. Because if it doesn't work even without WideBundle then it will be impossible to do anything. Go to the WideBundle application Disable WideBundle (https://storage.crisp.chat/usFew readers

• WideBundle takes time to load on my page!

  Wide Hello! You noticed that WideBundle takes a while to load on your page and you also see the old variant selector design for a second. This is completely normal. Shopify applications are required to load after the site. So they have to wait until the site has fully loaded before they can add or change anything. WideBundle has to wait for the variant selector to appear and then immediately hide it and display our module. The other possibility would have been to directly modify your thFew readers

• My "sticky" add-to-cart button doesn't appear with WideBundle!

  Wide Hello! In this article we'll see why your sticky add-to-basket button doesn't appear with WideBundle and how to fix it. Before you start Make sure your sticky is working without WideBundle. Because if it doesn't work even without WideBundle then it will be impossible to do anything. Go to the WideBundle application Disable WideBundle Go back to your page where the "sticky" is supposedFew readers

• My “sticky” add-to-cart button always add the first offer to the cart!

  Are you using a "sticky" add-to-cart button and it only adds the first offer to the cart? Most likely it's because you don't have a variant selector on your page. Here is how to add the variant selector Go to your theme to personalize it Go to the product page from your theme's editor and if the variant selector doesn't exist, just add it by clicking on "Add block", dd the varianFew readers

• WideBundle replaces my whole page on my page builder!

  Wide Hello! You have a problem where WideBundle replaces your whole page including your product picture, prices, title, etc... Don't panic! In 99% of the cases it's because you are using a page builder (PageFly, GemPages, LayoutHub, etc...) and you have not configured WideBundle properly for these page builders. If you are using PageFly Click here (https://help.widebundle.com/en/article/how-to-use-widebFew readers

• My bounce rate goes to 100% on Google with WideBundle!

  Wide Hello! You have a problem, while using WideBundle, your Google stats are wrong and your bounce rate suddenly went to 100%. This is a problem that happens on some themes with WideBundle. How to fix the problem On the product page that is causing the problem, it is most likely that you have pre-selected an offer other than the first one. This means that when you arrive on your product page, it will not be the first offer that will be selected but another one. You will have to deactivFew readers

• WideBundle doesn’t respect the order in which the choices of my options were made when adding to the cart!

  Wide Hello! When you add an offer to the cart with options, WideBundle does not respect the order in which you select them? For example, taking an offer and choosing "Red" as the first color, and "Blue" as the second color like here 👇 Do you end up with the opposite in your cart? Like here 👇 This is normal! WideBFew readers

• My store scrolls alone when loading a page with WideBundle!

  Wide Hello! You notice that when opening a page containing WideBundle, your page automatically scrolls to WideBundle. Fix the problem In 99% of the cases where this problem occurs, your product has a pre-selected offer (other than the first offer). You will need to disable the pre-selected offers. Open WideBundle Edit the offers of your product where you have the problem Uncheck the boxes tFew readers