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💣Issues & Errors
Find the answer to your issues!
The app tells me that I'm going to reach the 100-variants limit!
Wide Hello! 😁 While setting up your offers, you come across the error "You can't exceed 100 variants". Unfortunately, it can happen, here's how to fix it. 1️⃣ The solution When creating an offer, WideBundle will take care of creating variants on your product. For every possible combination of an offer, WideBundle will create a variant. For example, if you want to create an offer "2 products bought = 1 free" and you have a "Color" option with 3 colors "Black, White, Green" WideBundl
I have a warning triangle in front of the name of my product!
Wide Hello! 😁 Did you notice on your dashboard that you have a little red triangle in front of your product name? This means that the variants on Shopify are no longer synchronized with the variants on WideBundle. The variants created by WideBundle on Shopify no longer correspond to the variants we have on our side on WideBundle. This can happen in case you redo your variants directly from Shopify
When adding an offer to the cart the quantity remains at 1!
Wide Hello! 😁 You created offers and when adding to the cart, the quantity always stays at 1 even if you have multiple products in the offer. To begin with, this is absolutely normal! 1️⃣ The solution To understand this you need to know that Shopify does not allow developers to create an app with multiple discounts. So it is not possible to offer multiple products with discounts directly for 2 or 3 products purchased for example. So by adding a "2 products purchased" offer to the ca
WideBundle doesn't appear on my product page!
Wide Hello! 😁 You just configured WideBundle and when you check on the product page, the application does not appear? 1️⃣ The solution Make sure you have followed the tutorial to learn how to use WideBundle by clicking here. Make sure you are not on the home page but on the product page. If you are on the home page, follow the tutorial to display WideBundle on the home page by [clicking here](https://he
My offers are duplicated on another product!
Wide Hello! 😁 You have noticed that the configured offers on a product are also found on another product even if you have not added any offers on this one. Or, the offers of the 2 products are found on the same product page. Here is how to solve the problem. 1️⃣ The solution WideBundle detects the product on a page through the URL. So, for example, adding the app on a product with the following link: "https://monsite.com/products/my-product" And having another product on which you
My prices are multiplied by 1000!
Wide Hello! 😁 You are using WideBundle and your prices are now multiplied by 1000! Don't panic, it's not that bad! This happens sometimes when you use a currency converter. When you have a price, it can be with a comma or with a period. For example: $50.00 or 50,00$. For the currency converter, the comma or the period can sometimes be used to designate thousands! So if your price has the wrong separator, then the converter will think that the price is in thousands! The solution C
WideBundle doesn't appear on my homepage!
Wide Hello! 😁 Have you noticed that WideBundle does not appear on your homepage but does appear on your product page? Here is how to do it! 1️⃣ The solution Go to the app dashboard and scroll down until you find your product. Click on Manage Product Change the value to display the application on
WideBundle is configured to open the side cart but I'm being redirected somewhere else!
Wide Hello! 😁 You have WideBundle configured so that pressing Add to Cart opens the cart on the side But you are redirected to the cart or to the checkout? The problem is not coming from WideBundle! 1️⃣ The solution Before following this article, make sure WideBundle is configured to open the side cart. If it's set up correctly, try to disable WideBundle from the dashboard homepage. !(ht
I have lost my SKUs !
Wide Hello! 😁 You have configured offers on WideBundle and your variants have been replaced, therefore, you have lost your SKUs. First of all, this is absolutely normal! So let's see how to fix it. 1️⃣ The solution This is normal! WideBundle has a special way of working which is to create new variants to make offers work. For a "2 products bought = 1 free" offer, WideBundle will not directly create a discount but will create variants. Simply because Shopify's discount system is too
My prices below the title are displayed twice!
Hello! If you have your prices displayed twice like this: It's because WideBundle has trouble with your theme. So here is what you can do: Go to the general settings in WideBundle Scroll to the bottom of the page Change the value of "Edit product's price design" to NO !(https://storage.crisp.chat/
My variants were deleted when I configured WideBundle!
Hello! You suddenly noticed that WideBundle has completely deleted your variants This is "normal"! To understand this, you have to know that Shopify does not allow developers to create an app with multiple discounts. So it is not possible to offer multiple products with discounts directly for 2 or 3 products purchased for example. So by adding a "2 products purchased" offer, WideBundle will not add 2 products and apply a discount because it is impossible. Instead, we will bypass the system
The checkout displays "It's not possible to ship this order" and I can't order my product
Wide hello! Your checkout displays "It is not possible to ship this order" when you try to purchase your product with WideBundle offers? It's probably because you messed with the shipping profiles when you set up your store. Here's how to fix the problem 👇 Click on Settings in Shopify !(https://storage.crisp.chat/users/helpdesk/website/59d08aea42fadc00/image_1amoi0a
Dsers told me I can't save the mapping!
Wide Hello! If you are setting up your Bundle Mapping on Dsers and when saving you get an error message like this 👇 Follow this little procedure: Click on Basic Disable Basic mapping Click OK if you are asked t