I have the message "Synchronization lost" on my product in the app

Wide Hello to you 😁

Did you notice on your dashboard that you have the message "synchronization lost" on one of your products?

This problem happens on bundles created with the variant system of WideBundle. (Learn more about the 2 different types of bundles)

This means that the variants on Shopify are no longer synchronized with the variants on WideBundle.

• This can happen in case you redo your variants directly from Shopify without going through the offer creator.
• It can also happen in some cases where WideBundle can't create all the variants on Shopify because of a technical problem.

Solutions

Solution 1

If you have modified/deleted/added variants directly from Shopify while WideBundle had created offers, you will have to recreate the offers again ( How do I completely redo my offers?)

Solution 2

If this triangle appears when you have just created your offers on WideBundle, there has been a technical problem, you will unfortunately have to recreate your offers with the variant system (or use the automatic discounts instead) ( How do I completely redo my offers?)

Solution 3

If none of these situations match what you have done, try to add the offers on WideBundle again using this time the method 2 of the variant system.

• Click on the three dots in front of the product where you have the triangle

• Click on Remove Offers

• Check "Keep variants generated by WideBundle" and confirm

• Add the product again by clicking on Add offers !

• Select the "Variants" type if you want to keep the same system, then choose your product again from the list

• Check method 2: Re-synchronize offers

• Click on Continue

WideBundle will then update the variants by reusing your variants on Shopify without having to go through the offer creator again.

Now check your offers on the product page.

If your offers don't appear at all the way you wanted, you'll need to recreate the offers using method 1 this time.

I hope this article has solved your problem!

See you soon! 😁

Updated on: 16/11/2024