Price Issues
My prices are multiplied by 1000!
Wide Hello to you! 😁 You are using WideBundle and your prices are now multiplied by 1000! Don't panic, it's not that bad! This happens a lot when you use a currency converter. When you have a price, it can be with a comma or with a dot For example: 50.00€ or 50,00€ For the currency converter, the comma can be used to designate thousands and the dot to designate hundredths. But sometimes it's the opposite! So if your price has the wrong separator, then the converter will think that theFew readersMy prices under the title are displayed twice!
Hello! If you have your prices displayed twice like this : It's because WideBundle has some problems with your theme. So here is what you can do: Click on Settings & Design in the left panel Click on General Settings ![](https://storage.crisp.chat/users/helpdesk/website/-/5/9/d/0/59d08aea42fadc00/imaFew readersMy compare at prices disappeared when I changed a country's prices in Market!
Hello! On Shopify you can change prices by country. You can do this via "Shopify Market". However, it is not currently possible to modify compare at prices in Shopify Market. And if you had compare at prices and you try to modify the product's current price, then Shopify Market will simply delete your compare at price! While we're waiting for Shopify to allow us to modify the compare at price, here's how to do it using the product's CSV file. Watch the video instead of reading 👇 ${youtube}Few readersMy compare-at prices disappeared for europeans countries!
Wide Hello! Have you noticed that your compare-at prices have disappeared and yet they exist on Shopify and WideBundle? Usually they are gone only for European countries. This is due to a new Shopify feature that automatically disables the compare-at prices for European countries due to a new regulation. Let's see how to put them back: Open the Shopify settings Open Shopify Market ![](https://storFew readers
Variant Issues
I have the error "This variant doesn't exist on Shopify"
Wide Hello! 💡 This article is only useful for bundles created with the variants' system, not for automatic discounts. Learn more about the difference **** When you create offers on WideBundle using the "variant bundles", we will automatically create the same offers on Shopify by creating variants on your product. And both Shopify and WideBundle need to stay synchronized for the appPopularThe app tells me that I'm going to reach the 100-variants limit!
Wide Hello to you! 😁 💡 This article is only useful for bundles created with the variants' system, not for automatic discounts. Learn more about the difference **** While setting up your offers, you come across the error "You can't exceed 100 variants". Unfortunately, this can happen, here's how to do it. If you prefer to have the explanation in video you can watch it below 👇PopularMy variants were deleted when I configured WideBundle!
Hello! 💡 This article is only useful for bundles created with the variants' system, not for automatic discounts. Learn more about the difference **** You have suddenly noticed that WideBundle has completely deleted your variants Introduction This is normal if you created your bundles using the "variant bundles"! WideBundle needs to replace the variants to create the offers. TFew readers
Offer and Cart Management
The application is telling me that I need to have the same number of options for ever offer
Wide Hello! :-D 💡 This article is only useful for bundles created with the variants' system, not for automatic discounts. Learn more about the difference **** In this article, we will explain why are you getting the yellow message "you need to have the same number of options for every offer" while creating your offers using the "variant bundles" In Shopify, each product can have uFew readersMy “sticky” add-to-cart button always add the first offer to the cart!
Are you using a "sticky" add-to-cart button and it only adds the first offer to the cart? Most likely it's because you don't have a variant selector on your page. Here is how to add the variant selector Go to your theme to personalize it Go to the product page from your theme's editor and if the variant selector doesn't exist, just add it by clicking on "Add block", dd the varianFew readersYou preselected a specific offer but another gets preselected
Wide Hello, In this article, we will see why sometimes the preselected option doesn't work properly. Why This Happens The key to understanding this issue lies in how Shopify handles product variants: When a variant (like a size or color) of a product is selected in Shopify, the unique ID of this variant gets added to the webpage's URL (after “?variant=”). If you revisit the same URL or refresh the page, Shopify will automatically select the variant that's mentioned in the URL. ThFew readers
Troubleshooting
I have the message "Synchronization lost" on my product in the app
Wide Hello to you 😁 💡 This article is only useful for bundles created with the variants' system, not for automatic discounts. Learn more about the difference **** Did you notice on your dashboard that you have the message "synchronization lost" on one of your products? This problem happenPopularWhen adding an offer to the cart the quantity remains at 1!
Wide Hello! 😁 💡 This article is only useful for bundles created with the variants' system, not for automatic discounts. Learn more about the difference **** You have set up offers and when adding to the cart, the quantity always stays at 1 even if you have multiple products. To begin with, this is completely normal if you are using the variant bundles (our second bundle type) bSome readersWideBundle doesn't appear on my product page!
Wide Hello! 😁 You just set up WideBundle and when you check on the product page, the application doesn't appear? Before going any further, make sure you have followed our tutorial to use WideBundle by clicking here. Now let's see all the possible reasons for this problem 👇 1) You are looking at your site in the Shopify theme editor. The Shopify theme editor allows you to edit your theme but WideBundleFew readersMy side cart or cart drawer doesn't open with WideBundle
Wide Hello 😁 You have a cart that opens on the side on your theme but WideBundle doesn't open it. Let's see together in this article the possible reasons. 1) WideBundle has not been configured to open the cart on the side The first possible solution is that you haven't enabled the side cart on WideBundle. So let's see how to do it: From WideBundle, click on Settings & Design in the left panel Click on general settings Change the redirection of the add-to-cart button toFew readersWideBundle doesn't appear on my homepage!
Wide Hello to you 😁 Have you noticed that WideBundle does not appear on your homepage but does appear on your product page? Here's how to fix it! 1) The solution Go to the app dashboard and scroll down until you find your product. Click on the three dots Click on Edit Offers ! ![](https://Few readersI have lost my SKUs !
Wide Hello to you! 😁 💡 This article is only useful for bundles created with the variants' system, not for automatic discounts. Learn more about the difference **** You have configured offers on WideBundle using the variant system and your variants have been replaced, therefore, you have lost your SKUs This is completely normal! How WideBundle variant system works To underFew readersThe checkout displays "It's not possible to ship this order" and I can't order my product
Wide hello! Your checkout displays "It is not possible to ship this order" when you try to purchase your product with WideBundle offers? It's probably because you messed with the shipping profiles when you set up your store. Here's how to fix the problem 👇 Click on Settings in Shopify . You will need to disable the pre-selected offers. Open WideBundle Edit the offers of your product where you have the problem Uncheck the boxesFew readersMy "sticky" add-to-cart button doesn't appear with WideBundle!
Wide Hello! In this article we'll see why your sticky add-to-cart button doesn't appear with WideBundle and how to fix it. Before you start Make sure your sticky is working without WideBundle. Because if it doesn't work even without WideBundle then it will be impossible to do anything. Go to the WideBundle application Disable WideBundle Go back to your page where the "sticky" is supposed tFew readersMy other discount doesn't work properly with WideBundle
Having trouble combining WideBundle discounts with your Shopify discounts? Let's understand how they work and how to fix this. How Shopify Discounts Work Shopify has three types of discounts: Product Discounts Applied directly to products Limited to one per product Order Discounts Applied to the entire order Limited to one per order Shipping Discounts Applied to shipping costs Limited to one per order 💡 Example: At checkout witFew readersWideBundle replaces my whole page on my page builder!
Wide Hello! You have a problem where WideBundle replaces your whole page including your product picture, prices, title, etc... Don't panic! In 99% of the cases it's because you are using a page builder (PageFly, GemPages, LayoutHub, etc...) and you have not configured WideBundle properly for these page builders. If you are using PageFly [Click here](https://help.widebundle.com/en/article/how-to-use-widebFew readersWideBundle doesn’t respect the order in which the choices of my options were made when adding to the cart!
Wide Hello! 💡 This article is only useful for bundles created with the variants' system, not for automatic discounts. Learn more about the difference **** When you add an offer to the cart with options, WideBundle does not respect the order in which you select them? For example, taking an offer and choosing "Red" as the first color, and "Blue" as the second color like here 👇 ![](hFew readersGoogle Merchant Center rejected my product with WideBundle!
Wide Hello! 💡 This article is only useful for bundles created with the variants' system, not for automatic discounts. Learn more about the difference **** If Google Merchant Center is rejecting your Shopify product that uses WideBundle, you may have an error message indicating the problem like here: ![](https://storage.crisp.chat/users/helpdesk/website/59d08aea42fadc00/image_1tfsguFew readers