You preselected a specific offer but another gets preselected
Wide Hello,
In this article, we will see why sometimes the preselected option doesn't work properly.
- Why This Happens
The key to understanding this issue lies in how Shopify handles product variants:
When a variant (like a size or color) of a product is selected in Shopify, the unique ID of this variant gets added to the webpage's URL (after “?variant=”).
If you revisit the same URL or refresh the page, Shopify will automatically select the variant that's mentioned in the URL. This ensures that each variant has a distinct direct link.
However, this functionality of Shopify can clash with the pre-selection feature of WideBundle.
- What This Means for You
Simply put, if the URL you use to visit a product page contains a specific variant ID, this will override any previous selection you made on WideBundle. It's not that your choice isn’t being registered; it's more about how Shopify prioritizes URL information.
- Conclusion
We understand that this can be a bit confusing and want to assure you that your selections and preferences are important to us. This issue arises from the way Shopify structures its URLs, and we're continuously working to make your experience as seamless and user-friendly as possible.
Updated on: 21/10/2024
Thank you!